Return & Refund Policy

1. Return Window

You have 14 days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

2. Return Conditions

To qualify for a return, the following conditions must be met:

• The product must be in its original, unopened packaging
• The product must not show signs of use or damage
• You must provide proof of purchase (order confirmation or receipt)
• The return request must be made within 14 days of delivery

3. How to Request a Return

To initiate a return, please contact us through our contact page or email us at {email} with your order number and reason for return. We will provide you with return instructions and a return shipping address.

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days to your original payment method.

For cash on delivery orders, refunds will be processed via bank transfer. You will need to provide your bank account details.

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method for your return.

6. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

7. Non-Returnable Items

The following items cannot be returned:

• Opened supplements and consumable products
• Products with broken seals
• Items on clearance or final sale

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free return and send you a replacement or issue a full refund.